International customers must contact Customer Services, before returning any items. We may be able to reimburse economy post for faulty items. You have 14 days to return or exchange any order. Your returned parcel can take up to 10 working days to arrive back with us. Faulty goods are entitled to a full refund or replacement. Please allow up to 14 days for your refund to be processed. For non-faulty returns, we must still be able to sell your item so it must be returned in its original resalable condition. The request must be made less than 14 days after the delivery date and the products must not have been worn or tried. All returned products must be packed in original, undamaged packages.
Tights, stockings, leggings and socks exchanges cost $4.99 for delivery. The request must be made less than 14 days after the delivery date and the products must not have been worn or tried. All exchange products must be packed in original, undamaged packages.
Returned products must be in perfect condition, with tags and labels still attached and with any original packaging (for hygiene reasons, we cannot accept items where the seal on the packet has been broken or opened and the hosiery must not have be taken out of the packet).
Colours swatches displayed on the website are only close aproximations to the colour of the item. Individual computor monitors will have their colour settings at different levels and therefore may display colours slightly differently to others. Each item has a clear viewing window on either the front or back of the packet. This allows you to check the colour of the product before opening the packet.